"Ushering, a city of dreams for many ambitious
people. No, it's not really like Mumbai. There's no film industry here.
Everyone here just works. 24 hours each day goes into sweating of lakhs of
people.
In 2042, the government began this new union territory
in the form of a new city and named it Ushering. With time, people of different
languages and cultures from all around the nation arrived in Ushering and
started living and working here.
Ushering was the first city that cut off all its
relations with non-electric transportation methods right from the first day of
its operation. Electricity is mostly created through solar energy. Some other
methods to provide electricity on a non-sunny day are rumoured to be present
but at least such methods are operating from the outskirts of the city.
Ultimately, pollution was not a real problem here. Green plants are planted
beside roads, which add to the fresh air one gets in Ushering. Also, no single
real factory is located in the main city. In a sub-city called Ushering 0.1,
factories are located. However, workers live in the city itself.
Ushering is also unofficially but popularly called the
testing ground of the nation. Any new public service is first tested here.
People of Ushering are since the first citizens to face mega job problems like
the implementation of new laws and of artificial intelligence.
Talking of call centres, there have a little different
treatment than most other call centres across the country. Banks in many cities
have now stopped calling their customers from their branches. They now sign a
deal with a call centre, train the call centre guys how to handle customers and
handover the calling job to them.
There is a call centre in Ushering, named We
Listening. It is divided into several divisions. The Heart Bank, one of the
leading ones in India, signed a deal with We Listening just to avoid the huge
population calling the bank.
In We Listening, there are multiple divisions. Office
Division 4, 5 and 6 are the ones that talks with people, who feel lonely in
this hugely crowded world. At a time when everyone seems selfish and are always
cemented to thoughts for themselves only, a lifeline like this helps many
people every day.
The implementation of artificial intelligence affected
the jobs of call centre jobholders. Many companies, including The Heart Bank,
implemented AI in place of the call centre and tested it for sometime.
Initially, it seemed to be a success that too in a cost-effective way. However,
the shock came later when the customers found it difficult to talk to someone
who is not a human. AI could never really feel humane to the humans. So, THB
and many others had to cancel the pact with AI company and settle down with We
Listening again.
AI was helpful in many sectors but, apparently,
majority of workers in majority of industrial sectors had lost their jobs and
therefore, boycotted and vandalized their companies.
Office Division 4, 5 and 6 now effectively use AI.
When AI replaced them, callers didn't find any human affection in AI generated
voice. Now, the jobholders are back in their jobplace. Now, they use AI in
order to help people out in various kinds of decision-making in different kinds
of fields. The AI and search engine they now use are installed by Decision
Makers Institute of India, which is a part of The Great Indian Psychology
Department.
Call centre job, as per the ones working in We
Listening's Ushering branch, is much much easier and healthier in their branch
than any call centre in India. As per them, people in other jobplaces don't
call them just to disturb. Also, there are many people working in different
shifts so, labour distribution is perfect.
We are happy that call centre workers are happy in
doing their jobs and living a good life. We found people calling it an
extremely stressful job all over the nation but the exception is in We
Listening's branch in Ushering....."
The anchor in Hridoy FM played a Hindi song Tere
Rang and took a break.
