Importance of Empathy."
Empathy is important as it helps us to understand how others are feeling so we can respond appropriately to the situation. It is typically associated with social behaviour and there is lots of research showing that greater empathy leads to more helping behaviour.
Person believing in Empathy will be more likely to treat the people they care about the way they wish you would treat them. You will understand better the needs of people around you. You will clearly understand the perception you create in others with your words and actions.You will better understand the needs of your customers at work. Providing empathy in customer service means that you allow the customer to feel being heard by acknowledging their feelings. Empathy in customer service is especially important because it helps to De-escalate a conflict.
Empathy is the ability to accurately put yourself "in someone else's shoes"– to understand the other's situation, perceptions and feelings from their point of view and be able to communicate that understanding back to the other person. Empathy is a critical skill for a person to have as a leader.Feeling the pinch of others and reacting accordingly is the true quality of a leader.Here are some suggestions for Empathetic Responses
1. Acknowledge their pain.
2. Share how you feel.
3. Show gratitude.
4. Show interest.
5. Be encouraging.
6. Be supportive.
Empathy generates an interest in and appreciation for others, paving the way to more productive working relationships. As managers they need to improve their empathetic leadership skills, their leadership effectiveness and increase their chances of success in the job.
Exhibiting empathy at the workplace.
you likely smile and take the trouble to remember people's names: that is empathy in action. Giving people your full attention in meetings, being curious about their lives and interests, and offering constructive feedback are all empathic behaviors. Practice these skills often to win the confidence of the employees and motivate them to put in their best.
It is essential that good leaders possess the quality of Empathetic approach. Empathy allows one to create an environment of open communication and more effective feedback. It allows to understand and explore problems employees face and how to help them resolve them. Being empathetic with your employees helps to validate what thev are going through. The question arises if a leader does not have the essence of empathy,how will he acquire the Empathetic skill. Empathetic leaders don't just listen but truly listen. Do not interrupt. Be fully present.Never let them feel that they are ignored.
Leave judgment behind.
Watch body language.
Encourage the quiet ones.
Take a personal interest in those who are introvert and do not express their feelings.
Lead from within: Empathy is an emotional and thinking muscle that becomes stronger with use.
A good leader can inspire everyone in an organization to achieve their very best. Human capital is the differentiator in this knowledge-based economy that we live in. So, leadership needs to attract, inspire, and ultimately retain as much talent as possible.
Reasons why strong leadership is important to a business and the benefits of having it in place.
Implements vision and values.
Boosts morale.
Ensures effective communication.
Motivates employees.
Provides appropriate resources.
Build confidence in Employees.
Creation of stable Team.
Better understanding which leads to enhancing the turn over.
Getting into the shoes of others and getting to know about their feelings,reactions and cause of reactions can only resolve the gap between the Management and the employees.winning the hearts of the people through compassion can strengthen the relationship of the management and employees.Empathy is one of the strong pillar of HR success in keeping the employees happy, satisfied and contended.
