As a call centre agent, Sarah knew that her job was not the most glamorous or exciting. But it paid the bills and she was grateful for that. Every day, she would wake up early, get dressed in her business casual attire, and head to the office. She would sit at her desk, put on her headset, and prepare for the barrage of calls that would come her way.At first, Sarah found it difficult to adjust to the fast-paced environment of the call centre. The constant ringing of phones and the pressure to meet targets was overwhelming. But she soon