Importance of Empathy."Empathy is important as it helps us to understand how others are feeling so we can respond appropriately to the situation. It is typically associated with social behaviour and there is lots of research showing that greater empathy leads to more helping behaviour.Person believing in Empathy will be more likely to treat the people they care about the way they wish you would treat them. You will understand better the needs of people around you. You will clearly understand the perception you create in others with your words and actions.You will better understand the needs of your customers